Live chat for your website, with an AI that answers from your docs.

It can't invent your policies, because it isn't answering from general knowledge. Your documents are split into passages and indexed. Every question is matched against those passages first, and only the matching ones are given to the model.

If nothing matches closely enough, or it isn't confident, it doesn't guess. It hands the conversation to your team and tells the visitor a human is coming. It's also told never to promise a refund, a price or a delivery date on your behalf. Here's the mechanism in full.

The AI takes the repetitive majority: the questions already covered by your docs. What's left lands in your shared inbox, and you answer it when you get to it.

When nobody's around, the visitor leaves their email instead of bouncing, and it's waiting for you in the morning. Live chat normally creates work. This is the version that removes some.

Probably, yes. You'd need a widget, a websocket, a document chunker, an embedding store, a retrieval loop with a confidence threshold, a handoff path for when it fails, and a PII redactor. Then you'd maintain it while your users find its edges.

The question isn't whether you can. It's whether support tooling is what you want to have built this quarter, and whether you'd still want to own it in a year. If the answer is yes, genuinely, go and build it. You'll do a good job.

For the paid plan, quite possibly. A rough test: how many support messages did you get last month? Under thirty and the AI won't save you enough to notice. The free plan is a complete live chat and it's genuinely yours to keep.

Past fifty a month, the repeats start dominating and that's where the AI pays for itself. We'd rather you upgrade late than churn early.

If you have a docs site, a README or a help centre, you're already done. That's the content. Upload it and the AI is useful the same afternoon.

If you have nothing written, then honestly: yes. The AI answers from what you upload, so an empty knowledge base means it politely hands everything to you. A couple of FAQ pages is enough to start.

The widget, the inbox, saved replies and offline messages all work from minute one with nothing uploaded. And every question the AI couldn't answer shows up in your inbox, which is a fairly good list of what to write next.

It lives in our PostgreSQL database on our own servers, not a reseller's. Emails, phone numbers and card numbers are stripped out of visitor messages before anything reaches the AI model.

Getting it back out doesn't require asking us, or paying us. There's an Export button in your inbox on every plan, including free, that downloads every conversation and message as a JSON file. On paid plans, webhooks also push each conversation to your own systems as it happens, and the MCP server exposes the same data to any AI assistant you connect.

Each widget also has an allowed-domains list, so your key only works on your sites.

The price you sign up at is the price you keep. If we raise prices later it applies to new accounts, not yours. Getting wired into a tool and then squeezed is a real pattern, and the answer shouldn't be "trust us", so it's written down. We've already done it once: when the old $9 plan was replaced, everyone on it kept $9 and every feature they had.

Honest answer: you can't know that, and anyone who promises otherwise is selling. What we can do is make being wrong cheap.

The widget is one script tag. Removing it takes ten seconds and breaks nothing else on your site. Every conversation downloads as a file whenever you want one, on any plan, so you're never holding only our copy. Questions to a real person: support@cornerbubble.com.